By booking a stay with us, you (the “lead guest”) and your guests agree to follow the rules below. These terms are here to make sure everyone enjoys a safe, comfortable, and pleasant stay. If you have questions before booking, please contact us.

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1. Booking & Deposits

• The lead guest must be at least 18 years old.

• The maximum number of guests allowed per room is stated in the room description.

• Only the lead guest and registered guests can use the room and hotel facilities. Visitors are only allowed with permission from the hotel.

• To confirm your booking, a deposit is required in advance.

• Deposits must be received before your booking is confirmed.

• Deposits are refundable only under the cancellation conditions stated below.

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Payments accepted:

• Credit/Debit Card (online or by phone)

• Bank Transfer

• Cash Deposit

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⚠️ Any fees charged by the bank for failed transactions must be paid by the guest.

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2. Check-in & Check-out

• Check-in: from 2:00 PM

• Check-out: by 12:00 PM (noon)

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Early Check-in / Late Check-out:

• Subject to room availability and must be confirmed with the Front Office.

• Early check-in (7:00 AM – 2:00 PM) = additional charge.

• Late check-out (12:00 PM – 6:00 PM) = additional charge.

• After 6.00 PM consider as one night stay charges.

• Rooms not occupied by 10:00 PM without prior notice will be considered a No Show.

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3. Cancellation & No Show Policy

• Cancel 3 days or more before arrival = Full refund of deposit.

• Cancel within 48 hours of arrival = No refund.

• No Show (guest fails to arrive) = deposit is forfeited + full booking charge applies.

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If the hotel cancels your booking due to unforeseen circumstances, our responsibility is limited to a full refund of payments made.

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4. Guest Conduct

• Please respect the privacy and peace of other guests, neighbors, and staff.

• Any disturbance, nuisance, or disrespectful behavior may result in immediate cancellation of your stay without refund.

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5. Wi-Fi Use

• Free Wi-Fi is available for light use: browsing, social media, messaging, emails, light streaming.

• Heavy streaming, online gaming, or large downloads are not supported.

• Illegal activities using our network are strictly prohibited and may be reported.

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6. Damages & Lost Property

• Any damage caused to rooms, furniture, or facilities will be charged to the lead guest.

• Please report accidental damage immediately to minimize costs.

• Lost keys/key cards will incur a replacement fee.

• Lost & Found: Items left behind will be kept for 1 month.

  • Guests may collect items or request postage (charges apply).

  • The hotel is not responsible for replacing lost items.

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7. Smoking

• Smoking or vaping is not allowed anywhere in the hotel compound, in line with Brunei’s Health Act 2005.

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8. Pets

• No pets are allowed in the hotel.

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9. Parking

• On-site parking is available.

• Guests park at their own risk.

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10. Accessibility

• An elevator is available for guest convenience.

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11. Our Right to Cancel

• The hotel reserves the right to cancel any booking immediately if guests break these terms.

• In such cases, no refund or compensation will be provided.